Store Policies
Shipping Policy:
1. We offer nationwide shipping within the United States.
2. Orders are typically processed and shipped within 1-2 business days after payment confirmation.
3. Shipping costs will be calculated at checkout based on the destination and the weight of the package.
4. We use reliable carriers to ensure your order arrives safely and promptly.
5. Please ensure that the shipping address provided is accurate to avoid any delivery delays or issues.
6. Once your order has been shipped, you will receive a tracking number via email to monitor the delivery status of your package.
7. For any inquiries or assistance regarding shipping, feel free to contact our customer support team.
Return Policy:
1. We take pride in providing high-quality organic dog treats. If for any reason you are not satisfied with your purchase, please contact us within 14 days of receiving your order.
2. To initiate a return, please email us at lailalovesdogss@gmail.com with your order number and reason for return.
3. Returned items must be unused, unopened, and in their original packaging to be eligible for a refund or exchange.
4. Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.
5. Refunds will be issued to the original form of payment within 7-10 business days after we receive and inspect the returned items.
6. Please note that personalized or perishable items are not eligible for returns unless they arrive damaged or defective.
7. If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer support team.
These policies can be adjusted based on your specific business needs and preferences.
Cancellation Policy:
1. If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they have been processed and shipped.
2. Once an order has been shipped, it cannot be canceled. In this case, you may refer to our return policy for options to return the items.
Subscription Policy:
1. By subscribing to our monthly membership, you agree to be billed automatically each month until you choose to cancel your subscription.
2. You can manage your subscription preferences, including pausing or canceling, by logging into your account on our website.
3. Any changes to your subscription, such as address updates or flavor preferences, must be made before the next billing cycle to ensure they are reflected in your upcoming shipment.
Product Availability:
1. While we strive to keep our inventory up to date, occasionally, certain items may be out of stock or unavailable.
2. In the event that an item you ordered is out of stock, we will notify you as soon as possible and provide options for a replacement item or a refund.
Allergy Disclaimer:
1. Our organic dog treats are made with natural ingredients; however, they may contain allergens such as wheat, soy, or nuts.
2. We recommend checking the ingredients list on each product carefully if your dog has known allergies. If you have any concerns about potential allergens, please contact us for assistance.
Privacy Policy:
1. We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and safeguard your data.
2. We will never share or sell your information to third parties without your consent.
Terms of Service:
1. By using our website and purchasing our products, you agree to abide by our Terms of Service. Please read these terms carefully before making a purchase.
2. We reserve the right to update or modify our policies and terms at any time. It is your responsibility to review these policies periodically for any changes.
These additional policies can help provide clarity and transparency to your customers while also protecting your business interests.
Subscription Order Policy:
1. Subscription Billing Cycle:
- Our monthly subscription service operates on a recurring billing cycle.
- You will be billed automatically on the same day each month for the duration of your subscription.
2. Subscription Activation:
- Your subscription will be activated upon successful completion of your initial purchase.
- You will receive a confirmation email with details of your subscription, including the billing date and frequency.
3. Payment Authorization:
- By subscribing to our monthly service, you authorize us to automatically charge your provided payment method for each monthly subscription renewal.
- It is your responsibility to ensure that your payment information is accurate and up to date to prevent any interruptions to your subscription service.
4. Subscription Management:
- You can manage your subscription preferences, including pausing or canceling, by logging into your account on our website.
- Any changes to your subscription, such as address updates or flavor preferences, must be made before the next billing cycle to ensure they are reflected in your upcoming shipment.
5. Billing Disputes:
- If you believe there is an error in your subscription billing, please contact us immediately to resolve the issue.
- We reserve the right to suspend or terminate your subscription if payment issues remain unresolved after reasonable attempts to rectify them.
6. Cancellation:
- You may cancel your subscription at any time by logging into your account or contacting our customer support team.
- Cancellation requests must be made before the next billing cycle to avoid being charged for the upcoming month.
- Once an order has been processed for the current billing cycle, it cannot be canceled, and the cancellation will take effect from the following month.
7. Refunds:
- Subscription fees are non-refundable once billed for the current billing cycle.
- If you choose to cancel your subscription, you will continue to receive subscription benefits until the end of the current billing cycle.
- Refunds for canceled subscriptions will not be issued for partial months.
8. Suspension or Termination:
- We reserve the right to suspend or terminate your subscription if there are repeated payment failures or violations of our terms of service.
- In such cases, you will be notified via email, and any remaining subscription fees may be forfeited.
By subscribing to our monthly service, you acknowledge and agree to abide by the terms outlined in this Subscription Order Policy. If you have any questions or concerns, please don't hesitate to contact our customer support team for assistance.